IMPORTANT NOTICE/SAFETY ADVISORY: COVID-19

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Novel Coronavirus

Håfa Adai (Hello) from the Guam Visitors Bureau,

Our island of Guam is a popular destination in the Pacific known for its people, culture and renowned Håfa Adai Spirit. At the heart of our culture is the spirit of community and the care of our families as well as our neighbors, near and far.

As this global health crisis continues to evolve, we are dedicated to doing our part in the worldwide effort against the novel coronavirus (COVID-19) pandemic. As many of our brothers and sisters around the globe, our top priority is focusing on the well-being of our local community and guests.

The Government of Guam has strengthened its preventative measures to protect the health and safety of our island. In the weeks ahead, we will continue to provide the latest visitor-industry related information to help guide our guests and industry partners.

Although we are a small island, we stand together in the spirit of Håfa Adai with you and your families during these unprecedented times.

Si Yu’os Ma’åse (Thank you)  for helping us to make Guam a better place to live, work and visit.


Latest Updates at GUAMVISITORSBUREAU.COM

 

  • Tourism Industry FAQs on Executive Order 2020-04

    Updated Mandatory Quarantine Protocols
     

    1.  What does this quarantine mean for travelers?
    All incoming passengers regardless of origin of travel or transit, are subject to a 14-day quarantine at a government designated facility upon entry to Guam.

    2.  When does the quarantine take effect?
    The quarantine is under Executive Order 2020-04.  As per DPHSS Guidance Memo 2020-03, protocols were updated and are in effect 12:01AM Tuesday, March 31, 2020.

    3.  The guidelines state that the mandatory quarantine will apply unless the traveler possesses a Department of Public Health & Social Services recognized or certified document (certificate) within the last 72 hours that shows the traveler tested negative for COVID-19. What is considered a recognized and certified document (certificate)?
    Several countries are requiring certified documentation similar to Guam’s local mandate as a condition of entry. The certificate must include results from a lab accredited by the World Health Organization (WHO) or the Centers for Disease Control and Prevention (CDC) that an individual tested negative for COVID-19. While DPHSS is aware that countries are developing a uniform certificate to satisfy the legal requirements, NO CERTIFICATE HAS BEEN PRE-APPROVED BY DPHSS AT THIS TIME AND PASSENGERS MAY BE SUBJECT TO MANDATORY QUARANTINE. The certificate must also be in English.

    4.  If a traveler does not have any health clearance certification that is recognized by DPHSS, will they be mandatory quarantined?
    All travelers are subject to quarantine at a government designated facility.

    5.  What will happen if a traveler does not volunteer to be quarantined?
    The quarantine will be enforced, and they will be transported to an approved quarantine site.

    6.  If I pre-booked a hotel can I stay there instead of the government designated facility?
    No. Effective 12:01AM on March 31, 2020, all travelers must stay at the government designated quarantine facility.

    7.  I am a returning resident of Guam, can I self-quarantine at home?
    No. Effective 12:01AM on March 31, 2020 you must stay at the government designated quarantine facility.

    8.  Are airline and ship crew’s exempt from the mandatory quarantine?
    No, unless otherwise authorized by the government.

    9.  What if I am not staying in a hotel but a vacation rental?
    You will still be subject to quarantine at a government designated facility.

    10.  Who will cover my expenses during this quarantine period?
    The non-resident traveler and airline carrier will cover the expenses.

    11.  Who is considered a “non-resident”?
    A non-resident is considered as a person who does not live and work on Guam or does not have strong ties to the community.

    12.  Who is handling the ground transportation from the airport to the government designated quarantine facility for travelers?
    The Government of Guam will enforce and provide transportation.

    13.  The quarantine period is for (14) days. Will a non-resident traveler be allowed to return home sooner?
    If they are asymptomatic, they will be allowed to fly home sooner than the (14) day period and will be transported from the quarantine facility to the airport by the government. If they plan to stay longer than (14) days, they will be released from quarantine after the 14th day, granted that they remain asymptomatic.

    14.  What happens during the quarantine period?
    Asymptomatic travelers are confined to their room and subject to public health screenings at least twice a day. Any in-room service will be coordinated between facility staff and the government to ensure minimal exposure.

    15.  What if I am just a transiting passenger?
    Transit passengers will go through regular airport protocols to include Department of Public Health screenings and will be allowed to pass through Guam. If they are planning to stay overnight, they will be subject to quarantine.

    16.  Do these protocols apply to residents?
    Yes. Residents will be required to quarantine at the government designated facility.

    17.  Why are these protocols being implemented across the board for all travelers when countries abroad have demonstrated proper containment?
    As part of the community mitigation strategy, the Government of Guam is trying to stop the inflow of infected carriers and slow down transmission in the community.

    18.  How do we ensure proper sanitation measures are taking place at a quarantine facility?
    The approved quarantine facility has implemented pandemic plans to ensure protocols are in place for regular sanitation and provide protection for employees and guests. The Department of Public Health has also done their due diligence in inspecting the facility before approval.

    19.  Are quarantine facilities decontaminated at the end of the quarantine period?
    Yes, protocols and decontamination procedures are implemented. The Government of Guam is working with quarantine facilities to ensure decontamination takes place for up to 15 days. The government will also ensure decontamination methods are EPA and OSHA compliant.

    20.  How are tourism industry employees protected while working at quarantine sites?
    All approved quarantine sites are reviewed and approved by the Guam Police Department, Guam Fire Department and DPHSS before receiving quarantined individuals. The Government of Guam also coordinates with the facilities to follow the pandemic plan for employees to operate back of the house functions to ensure they are protected and not have direct contact with quarantined individuals.

    The government has provided staffing to operate on quarantined floors to further protect industry employees from exposure and ensure enforcement of quarantine protocols.

    21.  Who stays at a quarantine facility?
    Any resident and non-resident traveler who arrived on Guam during this mandatory quarantine will stay at the government designated quarantine facility.

    22.  If I am traveling with my family will we get separated?
    Families and children will not be separated.

    23.  How can I communicate and receive accommodations for special, personal needs     such as medication, treatment of a pre-existing medical condition or disability?
    Please declare these needs during your screening process with the Department of Public Health upon arrival. You can also communicate these needs during the daily screenings at the quarantine facility.

    24.  How do the mandatory protocols apply to military personnel?
    The Government of Guam is working with Joint Region Marianas and military personnel are subject to the mandatory quarantine.

    25.  If I am coming from a destination that does not have any COVID-19 cases, am I exempt from mandatory quarantine?
    No. Effective 12:01AM on March 31, 2020, no exemptions will be made.

  • Updated Tourism Industry FAQs on Executive Order No. 2020-05

    Social Isolation, Lifting Restrictions on Health Care, Licensure, and Clarifying Status of Non-Essential Government of Guam Operations
     

    1.  When does this executive order go into effect?
    Executive Order 2020-05 went into effect at 12:00PM on March 20, 2020. Pursuant to Executive Order 2020-06, it will remain in effect through April 13, 2020.

    2.  What hotel operations are affected?
    The hotels can continue to sell rooms. They can also execute check-in/check-out operations with their front desks. Additionally, room service dining and cleaning are allowed. Restaurants and delis within the hotel cannot be opened for dine-in service but can facilitate take-out orders and delivery. Bars, ballrooms and function rooms inside hotels cannot host gatherings.

    3.  Can hotels continue to operate their fitness centers, spas, pools and beach facilities?
    No, they must suspend services through April 13, 2020 pursuant to Executive Order 2020-07. All public gatherings or congregations for purposes of recreation or similar activities are prohibited.

    4.  Are public parks and beaches open?
    Public parks & beaches are closed except for individual use pursuant to Executive Order 2020-06. Individuals exercising in such public spaces must adhere to social distancing directives by staying at least six (6) feet from others.

    5.  Can hotels continue to operate laundry services?
    A majority of hotel properties out-source laundry and linen services. These services should not be interrupted through the duration of the executive order.

    6.  Can construction or renovation work take place during this period?
    The executive order does not apply to essential infrastructure, which includes general construction, to include private and military, provided employees abide by the social distancing directive in Executive Order 2020-04.

    7.  I have a restaurant; can I continue to open for business?
    Yes, but limited to take-out services and delivery.

    8.  Are restaurants with drive-thru services allowed to continue to operate, as long as in-restaurant dining is prohibited?
    Yes, drive-thru services are still allowed.

    9.  I am a retailer; can I continue to open for business?
    Only retailers that provide the following services can remain open: grocery stores, certified farmers’ markets, food and produce stands, supermarkets, food banks, convenience stores, and other establishments engaged in the retail sale of canned food, dry goods, fresh fruits and vegetables, pet supply, fresh meats, fish, and poultry, and any other household consumer products (such as cleaning and personal care products) and products necessary to maintaining the safety, sanitation, and essential operation of residences.

    These retailers must abide by the social distancing guidelines provided by the Department of Public Health and Social Services.

    10.  Will the banks remain open?
    While banks and credit unions are exempt from this executive order, it is best to contact your financial institution.

    11.  Can golf courses remain open?
    No, golf courses are considered a recreational activity and public accommodation.

    12.  Can barbershops/hair salons remain open?
    No, they must remain closed.

    13.  Is public/private transportation shutting down?
    Public transportation does not apply to this executive order. A private transportation company has the discretion to choose to operate. Some private transportation companies have decided to suspend services. We recommend contacting these private companies directly. Tour buses are not allowed to operate during the executive order.

We encourage you to obtain the most up-to-date and accurate information by visiting the following websites:

Latest Updates at GUAMVISITORSBUREAU.COM

Guam Homeland Security Office of Civil Defense

http://www.ghs.guam.gov 

Centers for Disease Control & Prevention 

http://www.cdc.gov